No quibble returns

We hope that you will be delighted with your Music Bugs Toy Shop purchase.

If however you are not 100% satisfied, we will offer a full no quibble refund of the original purchase price.

Contact us on or 0844 578 1010 during office hours quoting the order reference number and your full contact details. We will then provide you with the necessary instructions for returning your parcel. You can opt to have either a full refund*, an exchange or a credit voucher.

Your item must be returned within 28 days of the original purchase date.

We can only refund items that are returned in their original condition (with all original labels and tags still attached) and in their original packaging.

  • Delivery charges will only be refunded if the item is faulty

Faulty goods

We take great care to ensure that the items we sell are in perfect condition and careful checks are made prior to dispatch. Please notify us immediately in the unlikely event that you find an item to be faulty.

We will then make arrangements with you to return your parcel.

You can opt to exchange the product (subject to stock levels) or receive a credit note. Or if you prefer, a full refund will be issued including your return postage costs.

Contact details:
0844 578 1010